mnbet's Privacy Policy
We take your personal information seriously. Learn in detail how mnbet collects, uses, and protects your data in this policy.
About This Privacy Policy
1Introduction and Purpose
mnbet ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users ("you", "your"). This Privacy Policy ("Policy") explains how mnbet collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.
By using our website mnbet.lat or creating an account, you consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our platform.
2Who This Policy Applies To
This Privacy Policy applies to all individuals who:
- Visit or browse the mnbet website
- Manage an account as a registered member of mnbet
- Use our live casino, sports betting, or slots services
- Make financial transactions via bKash, Nagad, or Rocket
- Contact our customer support team
What Information We Collect
3Information You Provide Directly
When you open an account with mnbet or use our services, you voluntarily provide us with the following information:
- Full name (as it appears on your National ID card)
- Date of birth (for age verification — only persons aged 21 and above may use the service)
- Email address
- Mobile number
- Information linked to Bangladeshi payment methods (bKash, Nagad, Rocket)
- Password (stored in encrypted form — never stored as plain text)
4Automatically Collected Information
When you use our platform, certain information is collected automatically. This information is gathered for technical reasons and is used to improve the quality of our service:
- IP address and geographic location (country level)
- Device type, operating system, and browser version
- Session duration, page views, and click data
- Cookies and similar tracking technologies (see Section 8 for details)
- Transaction history and gaming activity logs
- Referral source (where you came from before reaching our site)
5Verification Documents
To ensure safe and responsible gaming and to prevent fraud, we may in certain cases request the following documents for identity verification:
- National ID card (NID) or a copy of your passport
- Utility bill or bank statement as proof of address
- Proof of ownership of the payment method (where applicable)
These documents are used solely for verification purposes and are stored in encrypted form on secure servers.
How Your Information Is Used
6Purposes for Using Your Information
mnbet never uses your information unnecessarily or for unauthorized purposes. The information you provide is used for the following specific purposes:
- To create, manage, and secure your account
- To process deposits and withdrawals via bKash, Nagad, and Rocket
- To verify age (21+) and confirm identity
- To provide applicable bonuses and promotions
- To detect and prevent suspicious activity and fraud
- To provide 24/7 live chat support
- To improve service quality and plan new features
- To meet legal and regulatory obligations
- To monitor and support responsible gaming
7Marketing Communications
If you have given your consent, we may send you promotional offers, bonus updates, and platform-related information. You may opt out of these communications at any time — email us at [email protected] or let us know via live chat.
Cookies and Tracking Technologies
8Use of Cookies
Cookies are small text files that your browser stores on your device when you visit our website. mnbet uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional cookies: Used to remember your preferences (such as language).
- Analytics cookies: Help us monitor platform usage and improve our service.
- Security cookies: Used to detect fraudulent activity and protect your account.
You can disable most cookies from your browser settings. However, please note that disabling essential cookies may prevent some important features of our platform from working correctly.
Who We Share Data With
9Sharing Information with Third Parties
mnbet never sells your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Financial information required to complete transactions via bKash, Nagad, and Rocket.
- Technology service providers: Companies providing server hosting, data analytics, and security services — operating under strict confidentiality agreements.
- Game providers: Providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may receive limited session data to operate games.
- Law enforcement agencies: In response to a valid legal order or investigation, in accordance with applicable law.
- Fraud prevention organizations: To prevent money laundering or fraudulent activity.
How Your Information Is Protected
10Technical Security Measures
mnbet has implemented industry-standard technical measures to protect your information. Our security framework includes:
- SSL/TLS encryption — all data exchanged between your browser and our servers is fully encrypted
- Password hashing — your password is never stored in plain text
- Two-factor authentication (2FA) support
- Regular security audits and vulnerability testing
- Restricted employee access — only authorized staff can view data
- Physical security and access controls at data centers
11Data Retention Period
We retain your information only for as long as necessary. In general:
- Active account data: for the duration of the account and at least five years after closure (as required by law)
- Financial transaction records: for the period specified under applicable law
- Communication logs: for a limited period to improve support quality
- Marketing preferences: until you opt out
Your Rights Regarding Your Data
You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].
You may request to know what information we have collected about you. We will respond within 30 days.
If any of your information is inaccurate, you may request a correction. Your name or contact details can be updated.
Under certain conditions, you may request that your information be deleted. However, some data may need to be retained due to legal obligations.
In certain circumstances, you may request that the processing of your information be restricted.
You may request a copy of your information in a machine-readable format.
You may object to the use of your information for marketing communications or for specific purposes.
Additional Important Provisions
12International Transfer of Data
Our servers and technology infrastructure may be located in various countries. As a result, your information may be transferred to and stored outside Bangladesh. In such cases, we ensure that the relevant third parties comply with internationally recognized data protection standards and that your information remains equally protected.
13Protection of Minors' Data
mnbet is intended for persons aged 21 and above only. We do not knowingly collect information from any minor. If you believe we hold information about a minor, please notify us immediately — we will delete that information promptly.
14Links to Third-Party Sites
Our platform may use technology from third-party game providers such as Pragmatic Play, PG Soft, JILI, or Spribe. These providers have their own privacy policies that are beyond our control. While you play games, these providers may process session-related information.
15Changes to the Policy
This privacy policy may change due to business needs, legal updates, or technological improvements. For significant changes, we will notify you at least 30 days in advance — by email or through a clear notice on the platform. Continuing to use the platform after any changes means you agree to the updated policy.
16Contact & Complaints
For any questions, complaints, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Get 24/7 support in Bengali at mnbet.lat
- Service Hours: Around the clock, following Bangladesh Standard Time (BST, UTC+6)
Our data protection team will try to respond to your request as quickly as possible — within a maximum of 30 business days of receiving it.